Who We Are

At Vimocity, we believe that every individual deserves access to expert injury-prevention solutions - and we’re building the technology to make it happen. We're a team of collaborative change-makers bound together by a passion for developing a better way to keep employees moving and feeling their best. At the center of our solution is a powerful web and mobile platform that puts proven injury-prevention solutions in the hands of our clients and each of their employees. We walk with our clients every step of the way to deliver-world class customer service that sets companies up to thrive and changes individuals' lives along the way.

Every day we’re learning and working together in order to be our best selves and achieve our mission of expanding the boundaries of what is possible for each individual through healthy movement. We’re growing fast but have barely scratched the surface. We're looking for driven individuals to help us serve people everywhere.

About the Role

Our Client Success team is committed to helping our clients adopt Vimocity as both a technology platform as well as a holistic approach to workplace safety and personal movement health. We strive to help our clients build Vimocity into their existing company infrastructure and culture. From onboarding to business as usual, our Client Success Team guides our clients to get the most value out of Vimocity over time.

We're looking for an Enterprise Client Success Manager to help support and grow our largest and most strategic customers. As a Vimocity Enterprise CSM, you’ll guide the customer to roll out Vimocity successfully, adopt it widely across their organization, and ensure they continuously gain business value from our products and services. By engaging your customers with a consultative approach, you’ll position yourself as a long-term strategic partner and trusted point of contact across their lifecycle: onboarding, adoption, sustainability and renewal.

This position requires a high level of organization, situational awareness, adaptability, and a deep desire to serve others.

What You'll Be Doing

  • Act as the primary point of contact across your client portfolio's lifecycle: onboarding, adoption, sustainability and renewal; Serve as an expert on Vimocity’s project management and implementation methodology.
  • Work with clients to understand their motivation, business drivers, strategic goals and desired outcomes; in collaboration with the clients, create implementation plans that include adoption strategy, timelines, and communication strategies
  • Manage multiple concurrent clients of varying budget, sizes and complexity
  • Build strategic client relationships at the senior leadership level and provide insight, reporting and guidance; facilitate regular meetings to review adoption and outcomes
  • Continuously improve delivery methodology
  • Act as the voice of your clients cross-functionally within Vimocity, providing feedback to the Product team and broader business.
  • Collaborate closely with Vimocity counterparts to analyze customer data to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused actions to increase customer engagement and product adoption

Experience Requirements

  • 3+ Years experience as a Client Success Manager or a customer-facing Project Manager.
  • Bachelor’s level degree in a relevant field.
  • Proven ability to engage with customers resulting in high client satisfaction.
  • Excellent organizational, time management, and communication skills.
  • Self-motivated, proactive team player. You’re able to zoom in to granular details and also zoom out to understand how and why decisions are made.
  • Exceptional interpersonal skills with a proven ability to prioritize competing project deliverables, remain calm under pressure, complete project deliverables and work collaboratively across teams.
  • Technologically proficient. Competence in tools including G-Suite, project management software, and collaboration software.

Core Attributes:

  • You're ambitious, diligent, and passionate about improving the lives of others.
  • You're hungry to expand your knowledge-base and excited by the prospect of supporting Vimocity’s Mission.
  • You have a growth-mindset and continuously pursue personal growth and learning.
  • You’re confident and you easily establish relationships when working with customers and coworkers.
  • You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.

Application:

If you think you are a good fit, we’d love to hear from you! Please include your resume and a compelling cover letter telling us: why you are the best fit for this role, why you care about impacting the lives of others, and why you are interested in being a part of the Vimocity Team.