We are looking for an enthusiastic collaborator who is passionate about helping us build and grow Vimocity and work with our incredible customers. As a Customer Success Project Manager, you’ll make an impact on the lives of our customers and their thousands of employees while developing your career.


Who We Are

At Vimocity, we believe that every individual deserves access to expert injury-prevention solutions - and we’re building the technology to make it happen. We're a team of collaborative change-makers bound together by a passion for developing a better way to keep employees moving and feeling their best. At the center of our solution is a powerful web and mobile platform that puts proven injury-prevention solutions in the hands of our customers and each of their employees. We walk with our customers every step of the way to deliver-world class customer service that sets companies up to thrive and changes individuals' lives along the way.

Every day we’re learning and working together in order to be our best selves and achieve our mission of expanding the boundaries of what is possible for each individual through healthy movement. We’re growing fast but have barely scratched the surface. We're looking for driven individuals to help us serve people everywhere.


About the Role

Our Customer Success team is committed to helping our customers adopt Vimocity as both a technology platform as well as a holistic approach to workplace safety and personal movement health. We strive to help our customers build Vimocity into their existing company infrastructure and culture. From onboarding to business as usual, our Customer Success Team guides our customers to get the most value out of Vimocity over time.

We're looking for a Customer Success Project Manager to help our customers get off on the right foot, adopt Vimocity successfully, and act as a continued support system over time. As a Customer Success PM, you will be working directly with Vimocity’s Customer Success Manager and the Performance Coaches to guide your customers through onboarding and implementation of all services in their service agreement. You will serve as a consultative partner, problem solver, and product expert to the customers with whom you work.

This role requires experience as a planner, engagement analyst, project manager and the attribute of being a flexible thinker who can balance multiple objectives at once. Successful applicants are excellent collaborators, have strong organizational skills, and a proven track record of delivering timely results.


What You'll Be Doing

  • Develop a deep understanding of Vimocity’s product as well as the customer’s objectives and unique needs in order to provide them with guidance on the best way to use Vimocity
  • Work alongside the Vimocity Customer Success Manager and Performance Coaches assigned to that customer to oversee deadlines, deliverables and priorities
  • Manage competing priorities and multiple customers, delivering timely, tailored solutions that take into consideration reusability and strategic impact to the business as a whole
  • Coordinate tasks and schedules across different teams and proactively identify any dependencies or triggers that may put the deliverable at risk
  • Collaborate with Clients and provide guidance to ensure customers are realizing the greatest possible value from Vimocity.
  • Leverage our suite of existing assets or build assets when gaps exist to meet the customer’s needs (reports, presentations, emails, etc)

Experience Requirements

  • 3+ Years experience as a Client Success Manager or a customer-facing Project Manager
  • Bachelor’s level degree in a relevant field
  • Certification in Project Management preferred
  • Excellent organizational, time management, and communication skills.
  • Problem-solver with an ability to anticipate challenges and risks before they occur
  • Self-motivated, proactive team player. You’re able to zoom in to granular details and also zoom out to understand how and why decisions are made.
  • Exceptional interpersonal skills with a proven ability to prioritize competing project deliverables, remain calm under pressure, complete project deliverables and work collaboratively across teams.
  • Technologically proficient. Competence in tools including G-Suite, project management software, and collaboration software.

Core Attributes

  • You're ambitious, diligent, and passionate about improving the lives of others.
  • You're hungry to expand your knowledge-base and excited by the prospect of supporting Vimocity’s Mission.
  • You have a growth-mindset and continuously pursue personal growth and learning.
  • You’re confident and you easily establish relationships when working with customers and coworkers.
  • You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.

Application

If you think you are a good fit, we’d love to hear from you! Please include your resume and a compelling cover letter telling us: why you are the best fit for this role, why you care about impacting the lives of others, and why you are interested in being a part of the Vimocity Team.